Originally Posted by
Hartmann
For non-working IFE on a recent LHR-IAH flight in BF my wife and I received 10k miles.
That's spectacular, especially when you consider that a thread was started not too long ago, in which a customer rode in BF BOM-EWR, the entire way in a non-working BF seat (which was in the down position).
After tremendous effort with CO's CS department, he reported receiving 5,000 OP miles...and no monetary credit, even though his very expensive J trip was, shall we say, "flattened"
