Originally Posted by
hadsst
Well, you may want to read what WestJet did when they changed their system to Sabre two years ago...
http://blog.jetblue.com/index.php/20...ekends-cutover
They warned their customers about it, they shut down their service (reservation, OLCI etc) down for a couple of days, they warned their customers about possible issues.
Do you think WestJet IT is downright incompetent?
If those things happened? Yes.
Again, it's freaking 2012 not 1992. Seamless upgrades should be the norm, especially for major corporations. I would really love to get an invitation to visit the CX IT headquarter and see what kind of shop they are running there...