Originally Posted by SwissexLUG

Did you book with M&M or Spanair miles? Try calling LX again or the SEN line.

I don't know how they treat awards, but they are not accepting JK issued revenue tickets, even if they carry LX marketed and operated flights.

I assume they will honor M&M award tickets, not so sure about awards booked using Spanair miles (it would be similar to accepting revenue tickets since in the end JK won't pay LX for the award seat anymore).