Originally Posted by
kcblakely
Yes, they absolutely should, and you're correct to be a little miffed, OP. Some people here on FT seem to think it's their task to defend / apologize for UA....
^
sounds like a typical UA experience. Dont worry, the job of some of this love is to defend "their" airline. Some have flown UA so much that they have gotten used to it, and accept UA as "fine" or "good enough".