Originally Posted by Starwood Lurker

Members will be given a selection of upgraded rooms,including select standard suites to choose from at the time of request. Five days before arrival, the system will begin checking to see if the requested upgrade is available. If it, is you'll be notifed that the upgrade is confirmed. If it isn't, the system will continue checking up to the day before arrival when you will get a final status report.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]