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Old Jan 27, 2012, 9:50 pm
  #129  
jspira
 
Join Date: Jan 2010
Location: New York and Vienna
Programs: PA WorldPass Platinum, AA, DL, LH. GHA Black, SPG and HHonors Gold
Posts: 3,870
Originally Posted by aappulingam
Do you get a dedicated rep. At the concierge service, or do you just speak to whoever picks up? Also, how fast have they been to respond to requests?
I have found they pretty much jump on requests when they get them.

I have changed flights and gotten an e-mail from the airline within 15 minutes of hanging up the phone (plus an e-mail from the concierge shortly thereafter).

There are two centers you may reach, one is in Canada, the other in the U.S. You can ask for a particular representative (which makes sense if you are already working on something complicated) and the person who answers won't try to insist on helping you (but he will politely offer) - but for a new request, you will probably speak to whoever answers the phone.

They answer the phone quickly too, I should add.
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