Originally Posted by
econjon
Did I miss the change in policy??
No change in policy. If you call to make a booking which is absolutely not possible to carry out online then the telephone booking fee will be waived.
This may not be the agents’ first response but stand your ground - they will go and check and the fee will be waived.
I speak from experience of being a UK Exec club member based currently in YVR who has redeemed 6 segments both pre and post Avois on Alaska.