Case resolved
The hotel was booked thru kayak.com. The confirmation was thru kayak.com. The customer service number was actually from hotels.com. The problem was resolved thru expedia.com. The association between web sites is interesting.
The majority of the cost was refunded. The hotel had changed standards after changing the name.
Here is the quote from their reply:
In order to thank you for bringing this information to our attention, which allowed us to investigate and update the hotel records, we were planning on forwarding you a ..... Gift Card.
I have not made a habit of this and have been in many different hotels in my travels to and on five continents a year. An initial runaround in response to misleading information is not the kayak.com or any of those companies want to establish their reputation.