Originally Posted by
kapitan
They are quite prompt with me, send a mail get a reply within two days, send them boarding pass, 3 days later, miles credited.
You're fortunate.
Well to start off, my flights was with a *A partner, not with TG itself.
Took them 2 months to credit, then noticed only one sector of both of my round trip flights were credited.
Sent in BPs to office, they will say will send to HQ to process.
Went back to the office 3-4 times asking what is going on. The office replies that HQ is handling it.
In the end it took almost 8 months to credit 2 round trips.
Can't blame me for not having them as my preferred FFP because of this incident.
Note: Phoning is a waste of time because it takes 4 hours before they answer the call, their FFP system is terribly outdated and slow, and many a times I have conflicting information from various agents.