FlyerTalk Forums - View Single Post - Aircanada Customer Service the Pits what can be done?
Old Jul 1, 2002, 1:36 am
  #2  
stargold
 
Join Date: Jul 2000
Location: AUH
Posts: 8,257
FLL and MIA, as far as I know, are not co-terminals. So, if an agent queries for availability YUL-MIA, s/he won't automatically get the availability for FLL. So I guess you can't really blame the agent for not checking FLL because s/he might not have known that they are close together.

And as for waiving the change fee..... I guess you'll have to do the phone-rounds, where you phone again and again until you get the answer you want.
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