Originally Posted by
jamienbaker
Their mistake with OpenSkies caused a 2+ week delay (to outside 21 day period) for rebooking on another carrier.
**Nevermind—fooled by a website that left out a
very important word in its summary of this EU Reg.**
Winner, winner, chicken dinner!
I'd study EU Reg. 261/2004 very carefully for the airline's burden to re-route due to the cancellation of a flight this close to departure, where extra expense would be incurred to replace the flight. Cash compensation is also due if the cancellation occurred within two weeks of the departure date.
Did AA inform your colleague of his rights under this regulation? That's also their duty. As long as the flight is to/from a point in the EU, the regulation applies. And not just to EU-based carriers.