Unsolicited adjustment of points
We stayed in London at the Churchill this summer on a combination of points for one room and paid on another. Awarded points afterwards seemed lower than my calculations almost as if they were based on the pounds not the dollars. I called and they adjusted it upwards.
Then earlier this month (December) I got an email saying they had found an error in the calculations and gave us another 800+ points. Seemed computer generated. Someone or something must be auditing these as I haven't had any stays since the summer. Anyone else get a correction unsolicited?