ani90

Same for those of us well known to CO. treatment is apalling. Earlier this week having waited for 45 mins on the 'elite line' to speak to a human, i finally got an agent. I needed to change a flight but ticketing was too complex so I couldnt do on line. Anyway I am on the phone with her for 30 minutes doing this. After a long wait and to and fro was all sorted - I could see on CO.com that all the changes had been made. She said there was a final step as needed to clear it through ticketing or financing and she would put me on hold and I would lose the music. She did that and then 5 seconds later I hear the sound of a dead phone line. She had cut me off. That was after over an hour on the phone of which 30 mins was talking to her. I thought well she will just call me back and complete the transaction, afterall my contact details are on my onepass account. She didnt. Within 10 mins i saw she had removed my new itinerary and replaced back with the old one. It was like I had never spoken to anyone. This was now 2 am. I had to start all over again