FlyerTalk Forums - View Single Post - How did EK Spoil it 4 you in 2011
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Old Dec 14, 11, 7:28 am
  #23  
sfozrhfco
 
Join Date: Apr 2003
Programs: B6 Mosaic, SPG LT Platinum, UA SIlver, VX eleVAte Gold (RIP)
Posts: 4,512
It is not the job of the moderator to protect the company brand. The forum is not run by Emirates, is not subject to censorship, and the people posting here should not be given 50 lashes for offering criticism--as may be the case in EK's home base. The point is to let people who post and who read information in the forum get a well rounded view of the good/bad/neutral aspects of the airline and the services it provides.

In the end criticisms are one of the best things for an airline. If a seat in F on a particular aircraft is broken and no passenger ever said anything, a person on the next flight would likely face the same broken seat. If an airline chooses to suppress or ignore comments from its paying customers, then they will eventually lose them all. Who wants to give business to a company that could care less about what its customers think and want?
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