Originally Posted by
Frequentflyer99
Thanks for the suggestion. it was not DOB (I can't see where Avios has a space for that) but non-matching e-mail addresses which was the problem. It seems that if they match it does not matter that the addresses are in different countries. How very odd !
DOB is an issue. I tried to move my Mum's and it was rejected. Email to Avios confirmed, after a few days, her DOB's don't match. I now need to get a scan of her passport!