Originally Posted by
Alice11
A full refund or rerouting, plus compensation:
articles 5 + 7
The last time this happened to me, I got the compensation in 6 weeks, a colleague with a reservation on the same flight in 4.
Re the refund, I cancelled a flight a few days ago. I got the cancellation receipt the same day, and in about a couple of days I got the refund credited to the cc.
Thank you! I have just applied for a full refund through the Italian call centre and I shall request compensation [in writing] via customer relations here in the UK. Thanks for the input - much appreciated!