Hi Everyone, as many of you have gathered, some of the changes we’ve announced regarding our 2012 MileagePlus program are tied to our migration to a single technology platform - scheduled for late first quarter of next year.
We’re creating a system for Mileage Plus that supports our expanded membership base and new program features. A frequent question that we receive is: “which account number will be used?” The answer is that the new system will use an eight-character alphanumeric account number, similar to what OnePass uses today. Specifically, here’s what this means:
- If you currently have only a OnePass account, this account number will become your permanent MileagePlus account number after the system conversion. You do not need to do anything.
- If you currently have only a Mileage Plus account, you automatically will receive a new eight-character alphanumeric account number in late first quarter 2012. You do not need to do anything now.
- If you have an account in both programs, you should link your accounts today (if you’ve not already done so). This will ensure that, after the system conversion, your OnePass account number will become your permanent MileagePlus number.
Linking your MileagePlus and OnePass accounts now provides other benefits as well. If one account has a higher status level, then we will match your status in the other account. Additionally, we’ll combine your elite qualifying activity in both accounts. If the combined total places you at a higher elite level, we’ll upgrade your status in both accounts.
Until our system transition is complete, nothing will change about the way you access your account details or use your current account numbers. In mid-January, we will share specifics about how the transition to new account numbers will work, as well as details on your 2012 Premier status. Additionally, the most up to date information is also available on our
website.
Shannon Kelly
Director, Customer Insights
United Airlines