FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee

Nov 16, 2011, 11:31 am

#824

BEAV

Join Date: Jun 2002

Programs: Hyatt Explorist, IHG Platinum, Celebrity Cruises Elite Plus

Posts: 1,259

Quote:

Originally Posted by ldnhlj

Anyone thought of using a credit card charge back on already approved BRG bookings with hotel refusing to adjust the rate (i.e. following IHG's policy)?

If we have written confirmation from BRG dept. that the night will be complimentary (or do they actually send this email before the hotel actually adjusts the rate?), if we get charged at the hotel, we can file a dispute with the credit card issuer supplying evidence from BRG.

Amex Platinum comes to my mind first as those who would accept and handle these types of disputes in reasonable manners.

Thoughts?

I've been pondering the same thing, and may have to go this route if after 6 weeks I don't receive a check from IHG. And, yes, the email confirming your approved BRG comes before later finding out the hotel won't honor or adjust your rate.