Originally Posted by
Onewhoknows
I had the same issue.
Sent Email to CS. Mail came back from Supervisor.
"regained" Gold status till 2013 as sign of "customer appreciation".
Happy.
Just heard back on my CS email: First email came back "In reviewing your account we show that your stays were paid with a Mastercard and not the signature Visa. To qualify for this offer your stays had to be paid with your Visa signature."
Followed up asking where in the T&C (which I had attached to the original email) that stipulation existed, since I actually read the T&C to see if that was a requirement. That elicited the "service gesture" upgrade to meet the original offer. I guess that gets them out of re-bonusing the stays I've had since they knocked me back down to Silver.
My Rez in MSY when I checked in yesterday showed, but my invoice under my door this morning showed Gold.