Old Nov 8, 11, 10:37 am
Join Date: Aug 2003
Location: Chicago, IL USA
Posts: 186
I've written 1K desk about this numerous times over the last 18 months to no avail. I just posted my most recent letter to them and the 1K response. I couldn't even confirm a SWU from ORD-Moscow in February even when I gave a week either direction for flexibility. The 1K agent told me that on some flights, there was not a single seat sold--in other words the C cabin was empty, but that all upgrades were "waitlisted". I've outlined my other failues under SWUs--basically no confirmable space at booking anymore. Be sure to write and complain--not sure it will do any good, but the higher price + the gamble is just a disingenuous way of raising fares for a suboptimal product (coach)--and for their best passengers....
PPM is offline