Originally Posted by
Jinxy
You won't receive an apology. As stated here by other members already myself included, changes can and do happen.
You still haven't answered our questions if they emailed you or what contact details they had for you on file. If you had ticked SMS updates and your phone was not working, then you wouldn't have received anything if you had no service.
Personally I think you're being difficult over nothing. You got on the flight, had no luggage go missing and your still not happy?
I don't think I'm being difficult at all. Virgin had our contact e-mail address, landline and cell phone numbers. They were informed about the schedule change two days prior to the flight by Air New Zealand and never informed us. Sure we still made the flight, but that's not the point, we could have easily not been allowed to check in for the flight. I'll follow this up with management there and be in touch with their response.