The website thinks the account # is invalid in one context, but not another...that is not good.
Current call wait time is in excess of 20 minutes, they probably have no idea how long it is.
This transition can't be anything in size and scope approaching when Wells Fargo absorbed Wachovia here in California, and from this consumer's perspective that went without a hitch.
I'll see how this pans out, but now that others offer primary CDW coverage, will definitely consider other options.