Contact Details - Re: Complaint
Does anyone have a contact e-mail address for complaints regarding Pacific Blue? I've tried talking to a couple of call centre staff, but they have been pretty hopeless.
The complaint is regarding a flight we booked on Pacific Blue from Wellington to Sydney last month, although the flight was operated by Air New Zealand, it was booked through the Virgin Australia website. There was a schedule change and the flight departed 30 minutes earlier than what our Pacific Blue e-ticket stated. We were very close to missing the flight.
We've talked to Air New Zealand who said the schedule change was made 2 days before our flight and that Pacific Blue were notified. Air New Zealand say that it was Virgin's job to notify their customers of the flight schedule change. The Virgin call centre staff keep trying to pass the blame back to Air NZ as they operated the flight.