This thread is strictlyto provide a quick overview of the current situation for affected passengers. This thread will be updated as new information comes to hand.
If you wish to discuss the grounding, please do so in this dedicated thread.
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This information is current as at 30 OCT 2011 0256hrs AEDST/1556hrs GMT
As Qantas is preparing to resume operations, please review any information presented here carefully.
This page does not constitute official advice, and links are available at the bottom of the page for verifying information, as well as contacts for enquiries and assistance.
Summary
QF mainline operations globally were grounded effective on 29 OCT 2011 at 1700hrs AEDST/0900hrs GMT as the result of Qantas taking protected industrial action.
As a result of industrial arbitration before Fair Work Australia, all protected industrial action has been terminated.
Based on this, and tweets earlier today from Qantas Airways, it is likely that the carrier will resume flying on 31 OCT 2011 from 1200hrs AEDST/2200hrs GMT.
Recommencement of operations is still dependent on the go-ahead from relevant airline regulators.
Carriers not affected
This grounding specifically excludes:
Jetstar (JQ)
Services operated for Qantas by either;
QantasLink (Flt numbers QF1400 to QF2699) or
JetConnect (Trans-tasman services)
Stranded?
Information on what to do is below.
Recovery fares
A number of airlines are offering recovery fares to pax affected by the grounding.
These airlines include (links to web information included where known);
Air Asia
Virgin Australia
Etihad
Rebooking, refunds and reimbursements
Qantas is offering rebooking onto other airlines (to alternate QF flights, or carriers with an interline e-ticket agreement with Qantas), refunds and/or reimbursements.
Full information, terms and conditions, and the online refund claim form can be found at:
http://www.qantas.com.au/travel/airl...g-your-booking
What to do?
Only passengers flying in the next 24hrs are asked to contact the airline by telephone.
Passengers should not proceed to the airport unless specifically advised to do so by airline staff or official information channels.
Passengers currently not in their home port will be provided all the usual support, assistance and accommodation where necessary.
Staying up to date
Updates and information are available from this thread, as well as:
Twitter:
@qantasairways
Facebook:
facebook.com/qantas
Online: qantas.com -
disruptions and travel alerts
Telephone:
Global Reservations and Customer Service contact numbers