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Old Oct 27, 11, 8:21 am
In Memoriam
Join Date: May 2001
Location: Katoomba (Blue Mountains)
Programs: Mucci
Posts: 8,083
Originally Posted by Globaliser View Post
Particularly as "Terraces and Executive Club lounges" used to include all (or virtually all) of BA's business class lounges.

AIUI, the qualification was really intended to exclude first class lounges and the Concorde Rooms (in the same way that the express reference to Admirals Clubs meant that Flagship Lounges were excluded).

So even a relatively well-informed passenger could be forgiven for thinking that the qualification continues to mean "BA business class lounges", rather than the small and shrinking subset that happen still to be known as "Terraces" or "Executive Club" lounges.
And that is where I think Qantas might come afoul of consumer protection laws - they have sold a product with a specific expectation of a service to be provided, and that service is not being provided, it is actually being refused.

(Note, IANAL).

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