Dear Alice,

Thanks a lot for your detailed answer.

The accident happened in the middle of the night while I was sleeping. The hotel staff filled in a standard CAI form with the details of the driver who cause the accident. But the driver did not sign the CAI form (unclear to me why - whether it was a simple omission or a bad will). The hotel staff witnessed the accident. My car was parked, so there is no question of whose fault it was.

Maggiore knew about tha accident first thing next morning - they towed the car away and provided me a replacement car.

Perpahs the missing signature is the reason why I am getting charged (which would be pretty nasty taking into account the circumstances of the accident and the fact I had witnesses).

However, there is no excuse for complete lack of any response from Maggiore. Non existing customer service. We don't care, we don't have to attitude.