Originally Posted by
aces_high
Nonsense! You are a customer and didn't sign up for any "correct procedures"
They gave you a broken car so it's their responsibility. If they don't respond to you, call your credit card company and report a fraud.
They did not give a broken car out on purpose!
It happened, and the correct procedure is to call Hertz and await them to come and assist.
Instead, the original poster decided to get to the airport themselves!
While I would have done the same thing (give the lack of time) Hertz is lucky to only have charged you 35 Euro plus fuel!
The car was not returned with a full tank of fuel, and it was not returned to the original location.
Not at all fraud, in fact Hertz is probably fulfilling the terms of the contract!