Originally Posted by
njcommodore
If you cancel over the phone, supposedly the phone agents can't automatically request a redeposit. I've had no problems doing it if I cancel online though.
This is my experience also. Best to try on line first. I called first regarding an incorrect date on a reward trip. When there no seats on my needed date, I told the agent to cancel and refund the miles and fees. The fees hit my credit card the same day. Two weeks later I had to call the OPSC again to get the miles (200,000) refunded. It took them 10 minutes on the phone and a couple of phone calls, but the miles did go back in the account immediately.