4 hour delay
Our family flew WestJet for the first time this week, from YVR to Maui return, on a WJ vacation package. Our return flight from Maui was due to depart at 10:45 p.m., but we had a mechanical delay for a broken air conditioning unit. We waited 4 hours in the cold and sometimes dark departure lounge (as in, the lights actually went off for a short time in the wee hours) until we finally departed at 3 a.m. We received no status updates for the last two hours of the delay, and WJ was poorly supplied and prepared. It was a long, lousy night; the rest of the airport was completely locked up. We eventually had an uneventful return flight, but there was very limited food/drink availability - no wine, only snacks, and no blankets or pillows (even for purchase) - topped off by an hour-long baggage delay on arrival at YVR.
As first time WJ flyers, we're wondering - was this just bad luck or are delays like this not unusual for WJ? We were given a coupon code for 10% off our next flight, but Christmas holidays are blacked out and travel must be completed by June 2012, so it can't be used for summer 2012 travel. Does this seem reasonable, or should we pursue further?