Originally Posted by
bstndance
I cancelled a flight and requested a full refund due to their upcoming tech migration. Although their Travel Advisory said I was entitled to one, their phone rep tried to tell me no that I would have to rebook to another date.
Eventually I got her to agree. She said my card would be credit back. I look at my elevate account and see a Virgin America Credit. Grrrr!!! I hope this is just a temporary place for the credit while they process the credit card return.
You're correct. They take about 2 biz days to return the credit information. The rest of the process is on your bank or credit card company, which is why they give you a quote of up to 10 days.