Wyndham Orlando "Resort" - Nightmare
Got a call from Mrs Ruffles this morning who is staying here on business for the next few days.
Things got off on the wrong foot when it took her over 45 minutes to check-in and was given - a woman traveling on her own - a first floor room with an exterior door and plate glass window far away. (She didn't know at the time that they had rooms with interior doors or she would have asked to change at that time.)
The room was musty, smelled of bleach, and had numerous curious rust-colored stains on the bedskirt and bathroom walls. Not ideal but not unexpected at this low midrange hotel. (It wouldn't have been her choice but her company booked her and her colleagues here.)
The kicker came this morning at 2 am when she was awakened by the sound of breaking glass. And it wasn't just the sound of a single beer bottle being tossed, it was some serious glass breaking. As you can imagine, she was pretty freaked out and called the front desk thinking there might be a fight or someone trying to break into a room.
The night manager nonchalantly told her not to worry (a little late for that now) as the glass breaking was the hotel's doing - they needed to get into a room and had to break the plate glass window to get in. And nothing in the way of an apology was offered. This did little to soothe her nerves as she couldn't help but wonder: (1) why did they need to break into a room and (2) why did they have to break a window to do it? (don't they have a pass key?).
She somehow managed to fall back asleep for a little bit when she heard furniture being moved around in the room above her around 3 am (the rooms weren't carpeted) and when she called the front desk she was told there was nothing going on. Then at 4 am the alarm clock went off (set by the previous guest).
Needless to say she called the front desk this morning and demanded a room change. Only then did she discover that the hotel had rooms with interior doors and carpeting and had golf carts to shuttle guests to their rooms.
Mrs Ruffles already hated going to Orlando on business due to the paucity of taxis and decent food but this took the cake by a long shot.