Originally Posted by
MSPeconomist
At what point will DL wake up and realize that the disgraceful state of the SCs is driving premium passengers to other carriers? When one pays DL fares, including M+, for a TATL or TPAC flight and then has a horrible SC experience, one quickly becomes less willing to fly DL again. For example, there is a world of difference between the atmosphere in the ANA lounges at NRT and the current SC conditions there.
I don't find the SCs any more crowded than many of the other lounges I frequent. Most of the time, I would say that the SCs are less crowded than the KL lounges at AMS or the main BA lounge at LHR, for example. My experiences with LH at FRA and LX at ZRH are similar. The exception would be AF at CDG, where I find their lounges to be relatively uncrowded.