Originally Posted by
BD1959
Hi Traveloguy, I'm tempted to agree in all aspects except that the OP states that the Agent referred to a laminated card. There used to be a thread with a link to a scan of such a "cheat sheet" which, IIRC, included the Qantas Club card.
If the cheat-sheet now used by BA Agents no longer includes the QC card, then we can hardly blame a "bad agent" or exepect it won't happen again in future. ...
The OP specifically posted:
Originally Posted by
reubee
Tried to access the BA lounge at Terminal 5 using my Qantas Club card but got refused, the door nazi had a laminated card which said Qantas Club didn't get you access. ...
To me it would generally make more sense for the door nazi to have a list of "inclusions" than it would to have a list of "exclusions".
Either things have changed without being publicised or there is a door agent retraining opportunity.
I really hope the OP follows this up with Qantas and reports back here on the results.