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Thread: Premium Room Reward only at certain properties - Major Devaluation of HH points
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Old Oct 12, 11, 10:06 am
  #33  
jasonvr
 
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,541
And I got a response, and I am summarily done with Hilton:


Hello Mr. jasonvr,

Thank you for your message to Hilton Reservations and Customer Care. It is my pleasure to assist you today regarding your concerns with Premium Rewards.

We apologize for the inconvenience this has caused. With the new Reward offerings provided by HHonors, some of our hotels only offer Premium Rewards. Because rooms at some of our Resorts offer additional features or are not standard hotel rooms (i.e. bungalows) all room types for these hotels are now considered Premium Rooms and the point values will now reflect this new change.
Bolding is mine. I will write back one final email telling them I am done with loyalty to Hilton. I will also inquire as to whether they believe they are violating truth in advertising laws by still advertising the FP hotels as Cat 7 when that no longer is true.
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