FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback
Old Oct 3, 2011, 10:13 am
  #219  
tangey
 
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Originally Posted by asmallworld
Unfortunately not.

APR/APR or BFR/BFR
IMO then its totally misleading "guarantee" then. They guarantee that I will "find the best prices for our hotels on our website", and yet If I find a cheaper rate than their cheapest possible rate, they'll not honour it ?

"We encourage you to review the full Terms & Conditions before filing your claim to make sure it is valid."

THe T/C make no mention of having to match APR with APR. Only that you much match with the lowest available price on the "best available rate"

http://www.ichotelsgroup.com/h/d/6c/.../rd/rate/lowtc

The FAQ-type page does talk about match rate types and specifically says you can't do it the other way round. However one assumes the formal T&C overides any FAQ type page, and refund V non-refund is not mentioned (or APR V BFR etc) on the T&C

Last edited by tangey; Oct 3, 2011 at 10:23 am
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