My second claim for a different hotel in PEK. Not so obvious to IHG :/
1. I booked the cheapest best available rate (best flexible with breakfast) for CNY1168.
2. I found the exact same room with breakfast for CNY1068 at a 3rd party site.
3. Filed a claim.
4. Got response (with screenshots!) of the 3rd party site's rate being 1068 and the updated rate at ihg.com for the same room for CNY1068.
And now they are denying to honour BRG, because the IHG and 3rdPS rates are the same. Of course they are, because they have changed it!
Shouldn't they compare the cheapest avaialble price at the moment of my booking with the 3rd party site's price at the moment of their verification?