Originally Posted by
Shimon
They are small headoffice with a few thousand branches (hotels) and each one has a number of departments. Not something easy to manage. Plus the BRGs seem to be outsourced.
I don't blame them for outsourcing. I don't think they could run such a program if they were paying employees $20+/hr + $5+/hr in overhead.
With each claim taking about 1 hour of manual work that is a lot of money per claim.
not having a go at you, but thats the lamest excuse.
from a customer's point of view, i honestly do not care how they conduct their business within their organisation. if they can not honour the policy they advertise, they should not be advertising it. simple as that.