Old Sep 24, 11, 4:17 pm
  #100  
limelight
 
Join Date: Oct 2006
Posts: 142
Originally Posted by Errata View Post
She said she is aware that many hotels have argued, but stated that as per the terms the hotel is obliged to comp the night, otherwise the BRG department shall reimburse with a cheque and take it up with the hotel, therefore I think this is the solution to the issues at Le Grand. Fortunately they're not forcing us to do the leg-work here.
That does sound promising... I'd be more than happy if Le Grand oddness ended up being resolved that way. Thanks for posting that - very good to know. And the fact that they have a procedure in place for cases involving over-argumentative hotels does give me a bit more confidence in the process.
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