Old Sep 24, 11, 12:50 pm
Join Date: Mar 2010
Location: BOG
Programs: IC Amb, IHG Spire, Hilton Diamond, EY E+, UA*G, BA Gold
Posts: 64
We requested the hotel to deduct adjust the first night of your reservation to be complimentary. Unfortunately, the hotel is unable to adjust the rate. In an effort for us to honor our guarantee, please fax a copy of your hotel receipt showing the amount paid to (801) 975-1846 you may also send this to us via email at [email protected]. Once this is received, we will mail you a reimbursement check. Please include reference number xxxxx in your information.

So it looks like the BRG people are reimbursing when the hotel doesn't toe the line...
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