Old Sep 24, 11, 11:02 am
  #92  
frankxinyu
 
Join Date: May 2011
Programs: QFF
Posts: 66
Originally Posted by Shimon View Post
I hope no one complains to authorities. Give them a week or two to try and make right on their wrongs. If they keep on playing games with us in two weeks then we should start complaining.

It is quiet possible that staff are not properly trained and with us complaining to authorities this program will be cut sooner than later.
for a business this size, rolling out a programme without training your staff is not acceptable.

staff performance makes me believe this programme is simply deceiving.

so in my opinion, report away.

BTW, this is not the first time hotel chains or airlines have offered Lowest price guarantee. i have filed claims with other companies before and every single time they managed to beat the claim price.

just not with ICH
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