<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by B Watson:
With the old built in CX headsets you could get to the plug if you were flexible enough and motivated enough - I always have been 
Is this something very new using a different design??</font>
In the First Class seat, you could sort of get your hand into the headphone storage area and if you're selve enough, you could just unplug the headphone. However, the way the seats are built on the New Business Class, you cannot do this.
So what can we do? Write in and complain (again)?