FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback
Old Sep 23, 2011, 11:06 am
  #75  
frankxinyu
 
Join Date: May 2011
Programs: QFF
Posts: 66
from my experience today, i can tell you

This policy does NOT work! absolute bull$hit!

booked a room at Holiday-Inn Brisbane (AUS) for $230 on priorityclub.com.

then i went on to Qantas.com and found the exact same room available for $179..so i thought, okay time to give them a call.

after calling the number listed, was transfered to HK. The agent could barely speak any english, after 40 minutes on the phone showing her every step of booking the room on Qantas.com, she started throwing questions like how Qantas settles their booking etc.

I told her it is none of my concern, all i want is to book the room.

another 20 minutes on the phone with her, she told me 'sorry we can not match the price as Qantas.com is a different company to us (damn right it is) '

and she had the audacity to tell me if i like the price on qantas.com, why dont i cancel the booking and book through them?

I did cancel the booking and i booked sofitel instead.

ICH, you have lost my platinum PC business forever!
frankxinyu is offline