Old Sep 23, 11, 1:44 am
  #70  
bsb21
 
Join Date: Jul 2007
Location: Expat in SIN
Programs: UA Plat, TK Gold, *G
Posts: 1,452
Originally Posted by paulmoscow View Post
It's one of the few IHG-owned hotels. Once again the left hand doesn't know what the right hand is doing.
Didnt know that! Interesting.

However, its not a matter of knowing, its a matter of doing.

Corp tells you, you carry it out. End of story.

The situation where the BRG agent confirmed a free night and then latter (after probably talking to the hotel) decided that the free night would not be offered, speaks very badly of IHG.

Sad
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