Old Sep 22, 11, 11:50 pm
  #68  
bsb21
 
Join Date: Jul 2007
Location: Expat in SIN
Programs: UA Plat, TK Gold, *G
Posts: 1,452
I think the problem here is that BRG agents must contact the hotel to comp the night.

With Wyndham and the other major chains, the BRG agent is the one who changes the reservation (either applying a discount or comp).

No need to involve the hotel and no suprise that the people at Le Grande are pissed about this.
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