Originally Posted by julesrules_79

So I am resigned that I will not be receiving the 75,000 bonus point, even though I had called back in early August and had the code placed on my card application/account.

However, the appalling customer service at Membership Rewards has been HORRENDOUS. And especially surprising since Amex has always been the stand out in that area - I have been a card member since 1997.

I LITERALLY was hung up on twice. The first time I thought maybe it was my connection (i was in the middle of wanting to "share a customer complaint") - so I called back. And when I started to mention it again, the line disconnected.

I would not believe this if it didn't happen to me. Amex has definitely lost me as a customer. Closing both of my accounts.