Old Sep 13, 11, 12:24 pm
Join Date: Jun 2011
Location: San Diego, CA
Programs: AA EXP, SPG Plat, Hyatt Diamond, Misc. others
Posts: 209
You know, I've been having this same problem trying to change award flights on Alitalia. For some reason they weren't long-selling the award correctly.

I got fed up yesterday and created a new itinerary online, then called to have them add the Alitalia segments in.15 minutes to accomplish something that even the manual reissue desk hadn't been able to figure out.

Once everything was confirmed I had the agent cancel the old itinerary completely - don't know if it will help you, but might be worth a shot.
tebfunk is offline