Originally Posted by
jimbo99
By the way, I phoned TPE at about 11am yesterday for a V Elite upgrade to PL next week. It got confirmed at 5.30pm. Perhaps this terrible wait of over 6 hours is the "diamond lite" service (aka PA- )..
You did fine - I actually used some of my gazillion miles for an upgrade as well, and when I called BKK, it took 23.5 hours to get the confirmation back.