Originally Posted by
username
Do share
I guess conceptually....there are queues in the system and they use some kind of YM/RM software that help them adjust the inventory levels as departure day nears...the seats then get released and WL clears?
Definitely would love to hear what exactly happens behind the scenes.
One thing with EVA is that they actually do a good job managing their WLs and "clearing the cabin" before departure.
Remember, you asked for this. And actually I did not know the full details until last Sunday when the lounge agent showed me my PNR with a waitlisted segment in it.
Also, some of you may remember/know that I worked in airline reservation management for a number of years.
There are two different types of waitlist servicing that airlines use, passive or active. The airlines that use passive waitlist will show a segment waitlisted but not do anything with it unless a human somehow gets involved and does something about that segment.
The airlines that use an active waitlist have those PNRs go on a queue and are worked either automatically or manually, but someone is working on them. A good example of this is AA with waitlisting their system wide upgrades.
The system that EVA uses not only is active, but prioritizes the request into one of four statuses. In a PNR, when you have a confirmed segment, it shows as HK (holds confimred) in the system; I know a lot of you know this already. If you have a waitlist in a non-prioritized system it will show as HL (holds list). EVA prioritizes into a system that uses PA, PB, PC, and PD with PA having the highest priority and PD the lowest (when I worked at an airline that had this system, 99% of the waitlists fell under the PD priority).
So armed with that info, you must have a good idea what is coming - where you fit in the priority game...
PA Diamond
PB Gold
PC Silver
PD everybody else
If a person's status isn't in the system, or someone wants a favor to get a higher priority on the list, than only someone in a supervisory/managerial capacity with the appropriate agent sine can make that change from PD to a higher priority.
So when I saw my PNR, the waitlisted segment (and confirmed segment) looked something like this:
5 BR 26 N 05SEP PA1 TPE SEA 2300 1905
6 BR 26 L 05SEP HK1 TPE SEA 2300 1905
EVA does have someone in inventory management that actively works the waitlist requests. But, it is rare that a PC or PD request will be reviewed until much closer to departure time.
Does this help or confuse the issue?
