FlyerTalk Forums - View Single Post - Possible Mistake Rate - HKD118.80/night [Ovolo Apartments Kowloon, Hong Kong]
Old Aug 24, 2011, 8:21 pm
  #16  
Dennis_PEK
 
Join Date: Mar 2007
Location: YHU
Posts: 77
Thumbs down

Poor customer service comes again. Got an email from them as following:

Dear Mr Dennis_PEK,

Greeting from Ovolo Hong Kong!

We have received your reservation with us via our website on XX-XX December 2011 (X nights). We noticed that the room rate was incorrect due to system error.

Please note room rate for one 2-bedroom Suite as below:

XX-XX December 2011 inclusive: HK$1080 plus 10% service charge per night
XX-XX December 2011: HK$1180 plus 10% service charge per night

We will cancel the booking (#RSXXXXXXXX) that you have made via our website and make a new reservation for you.

We apologize for any inconvenience caused to you.

Meanwhile, we look forward to welcoming you to Ovolo, 256 Tung Chau Street soon!


Best Regards,
Estee Tong
Leasing Coordinator
Ready to study HK customer laws to have them honor the rate, especially when they failed to rectify or even show any goodwill.
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