You're right, they're there, but I can't use them online, it says to call.


Description: UPG - SKYMILES ELITE -SYSTEMWIDE
This Certificate cannot be redeemed online at this time. Please call the Delta Reservation Sales Office for assistance
Redemption Code: [removed by me]
Balance History:
08/21/2011 Certificate issued [removed by me] --

I called the number and they said I can't use it on the flight, so I'm wondering if I'm talking to the wrong person.

I want to:
-Remove myself for the waitlist for the free Platinum upgrade (I'll never get it given my position on the waitlist)
-Go back on the waitlist using the SWU

Is there some terminology I need to use such that they'll be able to implement my request?

Thanks,

Alex